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Terms & Conditions

Last Updated: 30 September 2026

Welcome to UNIQUESEVA.

These Terms & Conditions govern your access to and use of uniqueseva.in, including the services, dashboard, wallet, applications, tools, support facilities, and other features provided through the platform.

By registering an account, accessing our website, submitting an application, adding funds, making a payment, or using any service offered through UNIQUESEVA, you confirm that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with these terms, please do not use the platform.

1. About UNIQUESEVA

UNIQUESEVA is a private service and facilitation platform that assists users, Retailers, Distributors, and Super Distributors with PAN-related application services and associated operational services.

Our platform may provide services including:

  • New PAN Card application assistance

  • PAN Card correction or modification assistance

  • Duplicate/Reprint PAN-related services

  • Application status and history

  • Document upload and management

  • Wallet facilities

  • Refund processing

  • Commission tracking

  • Retailer, Distributor, and Super Distributor management

  • Support and operational tools

  • Other services introduced on the platform from time to time

UNIQUESEVA itself does not issue PAN cards.

PAN allotment, correction, approval, rejection, processing, dispatch, and related decisions are ultimately subject to the applicable government authorities and authorized PAN processing/service providers.

2. Eligibility and Registration

To use services that require an account, you must complete the registration process and provide accurate information requested by UNIQUESEVA.

Depending on the account type, you may register or operate as a:

  • Retailer

  • Distributor

  • Super Distributor

  • Other role introduced by UNIQUESEVA

You are responsible for ensuring that all information submitted during registration is true, complete, and up to date.

UNIQUESEVA may request KYC documents or other verification details before activating certain services or account features.

We reserve the right to approve, reject, suspend, or request additional verification for an account where necessary.

3. Account Security

You are responsible for maintaining the confidentiality of your:

  • Username

  • Password

  • OTP

  • Account credentials

  • Registered mobile number

  • Registered email address

  • Other authentication information

You must not share your account credentials with unauthorized persons.

Any activity performed using your authenticated account may be considered activity carried out by you unless reported otherwise.

If you believe that your account has been accessed without permission, you should contact UNIQUESEVA immediately.

4. PAN Application Services

Users and agents must carefully verify all information before submitting a PAN-related application.

This includes, where applicable:

  • Applicant name

  • Date of birth

  • Father's or other required name

  • Address

  • Mobile number

  • Email address

  • Aadhaar details

  • PAN details

  • Photograph

  • Signature

  • Identity documents

  • Address documents

  • Date-of-birth documents

  • Other information required for processing

The applicant or authorized agent is responsible for ensuring that submitted information and documents are genuine, accurate, readable, and valid.

UNIQUESEVA will not be responsible for delays, discrepancies, objections, or rejection caused by incorrect, incomplete, expired, unclear, mismatched, fraudulent, or improperly submitted information.

5. Customer Authorization

Retailers, Distributors, Super Distributors, and other agents using UNIQUESEVA on behalf of customers must obtain the customer's permission before:

  • Collecting personal information

  • Uploading documents

  • Using Aadhaar or PAN-related information

  • Submitting an application

  • Providing contact details

  • Making declarations on the customer's behalf

An agent must not submit an application or use another person's information without lawful authorization.

The agent is responsible for properly handling customer documents and information obtained while providing services.

6. Application Approval and Rejection

Submission of an application through UNIQUESEVA does not guarantee approval, allotment, correction, reprint, or delivery of a PAN card.

Applications may be accepted, rejected, placed under objection, delayed, or require additional documents depending on the rules and verification requirements of the relevant processing authority or service provider.

UNIQUESEVA does not control final government or authorized processing decisions.

Where an application has an objection, users may be required to provide corrected information or additional documents.

7. Processing Time

Any processing time displayed or communicated through UNIQUESEVA is an estimated timeframe and should not be treated as a guaranteed completion date.

Processing may be affected by:

  • Government systems

  • Authorized PAN service provider systems

  • Aadhaar authentication

  • Document verification

  • Technical issues

  • Server downtime

  • Public holidays

  • Application discrepancies

  • Courier or postal services

  • Other circumstances outside our reasonable control

UNIQUESEVA is not responsible for reasonable delays caused by third-party systems or authorities.

8. Fees and Service Charges

Applicable charges will normally be displayed through the UNIQUESEVA platform before or during the relevant transaction.

The total amount may include, depending on the service:

  • Application charges

  • Service charges

  • Processing charges

  • Government/authorized service provider charges

  • Applicable taxes

  • Other charges relating to the selected service

Users should verify the applicable amount before confirming a transaction.

Prices, service charges, commissions, margins, or promotional offers may be updated from time to time.

Changes will normally apply to future transactions and will not retrospectively alter transactions already completed unless required by law or correction of an obvious error.

9. Wallet

UNIQUESEVA may provide an internal wallet facility for eligible account holders.

Wallet funds may be used for transactions and other facilities made available through the account.

Users are responsible for checking the amount before adding funds or making transactions.

Wallet balances, credits, transfers, adjustments, commissions, and refunds will be reflected according to the records maintained by the platform.

If you notice an incorrect wallet transaction, you should contact UNIQUESEVA support with the relevant transaction details.

10. Refunds

Where an application or transaction qualifies for an automatic refund under the UNIQUESEVA system, the eligible amount will be credited to the user's wallet according to the applicable platform rules.

Failed or rejected transactions marked as refundable by the system will be processed accordingly.

A refund may require additional verification if:

  • The transaction status is unclear

  • The payment gateway reports a pending transaction

  • There is a duplicate transaction

  • The application has already been processed

  • A third-party processing charge has already been consumed

  • Fraud or misuse is suspected

  • Additional transaction verification is required

Refund processing time may depend on the nature of the transaction and the payment or processing provider involved.

For transactions refunded directly to the original payment method, additional banking or payment-gateway processing time may apply.

11. Retailers, Distributors and Super Distributors

UNIQUESEVA may operate a multi-level business network consisting of Retailers, Distributors, and Super Distributors.

Available features, permissions, margins, commissions, referral facilities, and account capabilities may vary according to the selected role.

Account holders must use the network responsibly and must not:

  • Create fake accounts

  • Create accounts using false documents

  • Manipulate referral structures

  • Generate fraudulent transactions

  • Misrepresent UNIQUESEVA

  • Make unauthorized promises to customers

  • Collect unauthorized charges in the name of UNIQUESEVA

  • Misuse customer information

  • Engage in activities prohibited by law

UNIQUESEVA may investigate suspicious accounts and take appropriate action where misuse is identified.

12. Commission and Earnings

Retailers, Distributors, and Super Distributors may receive margins or commissions according to the commission structure applicable to their accounts.

Commission amounts may depend on factors such as:

  • Account role

  • Service type

  • Transaction type

  • Network structure

  • Current commission rates

  • Promotional schemes

  • Other business rules configured on the platform

Commission rates and margins may be revised from time to time.

The commission displayed or recorded by the UNIQUESEVA system for a completed eligible transaction will ordinarily be treated as the applicable commission for that transaction.

Any attempt to artificially generate transactions or commissions may result in reversal of the affected amount and restriction of the relevant account.

13. Payments

Payments may be processed through third-party payment gateways, banks, UPI providers, or other payment service providers.

UNIQUESEVA does not control the internal banking systems of these providers.

A transaction may occasionally show as pending because confirmation has not yet been received from the payment provider.

Users should not repeatedly make payments for the same transaction without first verifying its status.

Where money has been debited but the transaction has not been confirmed, reconciliation may be carried out using payment-provider records.

14. Third-Party Services

Certain UNIQUESEVA services depend upon or interact with external services, including:

  • Government portals

  • PAN processing systems

  • Aadhaar authentication facilities

  • Payment gateways

  • Banks and UPI providers

  • SMS or email providers

  • Courier or postal services

  • Other technology or service providers

These third-party services operate independently and may have their own terms, policies, availability, and processing requirements.

UNIQUESEVA is not responsible for temporary unavailability or interruptions caused solely by such external services.

15. PAN Card Delivery

Where a physical PAN card or other document is dispatched by an authorized provider, courier, postal department, or other delivery service, delivery time depends on that provider.

Users are responsible for providing a correct and complete communication address.

UNIQUESEVA cannot guarantee a particular delivery date where dispatch or delivery is controlled by a third party.

Any tracking information available to us may be provided to the user for convenience.

16. Documents and Personal Information

Providing PAN-related services may require users to submit personal information and documents.

Information should only be collected and used for legitimate service requirements.

Users and agents must not misuse, sell, publish, disclose, or unlawfully share customer documents or personal information.

UNIQUESEVA may process information as reasonably necessary to:

  • Provide requested services

  • Verify applications

  • Process transactions

  • Provide customer support

  • Detect fraud or misuse

  • Maintain business records

  • Comply with applicable legal or regulatory requirements

Further information regarding personal information may be provided through our Privacy Policy.

17. Prohibited Activities

You must not use UNIQUESEVA for unlawful, fraudulent, misleading, or unauthorized activities.

The following activities are prohibited:

  • Uploading forged or altered documents

  • Submitting false applications

  • Identity theft

  • Unauthorized use of another person's Aadhaar, PAN, mobile number, email address, photograph, or signature

  • Attempting to gain unauthorized access to another account

  • Interfering with platform security

  • Introducing malicious software

  • Automated abuse of platform services

  • Manipulation of wallet transactions

  • Manipulation of commissions

  • Abuse of referral facilities

  • Creating duplicate or fraudulent accounts

  • Misrepresenting yourself as a government employee or authority

  • Using UNIQUESEVA branding without permission

  • Any activity prohibited under applicable Indian law

Serious misuse may be reported to the appropriate authorities where required.

18. Account Suspension or Termination

UNIQUESEVA may temporarily restrict, suspend, or permanently terminate an account where there is reasonable evidence of:

  • Fraud

  • Unauthorized transactions

  • Fake documents

  • Security violations

  • Misuse of customer information

  • Multiple fraudulent accounts

  • Manipulation of commissions or wallet balances

  • Violation of these Terms & Conditions

  • Violation of applicable law

  • Risk to UNIQUESEVA, its users, customers, or service providers

Where appropriate, users may be requested to provide clarification or documents before access is restored.

19. Intellectual Property

The UNIQUESEVA name, website design, software, graphics, logos, original content, application interface, and other proprietary materials available through the platform are protected by applicable intellectual-property laws.

Users may not copy, reproduce, resell, modify, distribute, or commercially exploit UNIQUESEVA's proprietary material without prior permission.

Government names, marks, third-party logos, trademarks, and service-provider names remain the property of their respective owners.

20. No Government Affiliation or Guarantee

UNIQUESEVA is a private service facilitation platform.

UNIQUESEVA does not issue PAN numbers or make the final decision regarding PAN allotment, correction, rejection, or approval.

Final processing is subject to applicable government rules and the systems and decisions of the authorized PAN processing/service providers.

References to government services or third-party service providers on the website are provided to identify or facilitate the relevant service and should not automatically be interpreted as government ownership, endorsement, or affiliation.

21. Service Availability

We aim to keep the UNIQUESEVA platform available and operational, but continuous or uninterrupted access cannot be guaranteed.

Services may temporarily become unavailable because of:

  • Maintenance

  • Software upgrades

  • Server issues

  • Network problems

  • Cybersecurity incidents

  • Payment gateway downtime

  • Government portal downtime

  • Third-party API failures

  • Events beyond our reasonable control

Where practical, we will attempt to restore affected services as soon as reasonably possible.

22. Limitation of Responsibility

UNIQUESEVA will make reasonable efforts to provide accurate and reliable services.

However, to the extent permitted by applicable law, UNIQUESEVA will not be responsible for losses caused solely by circumstances outside its reasonable control, including:

  • Rejection by an authorized processing authority

  • Incorrect information provided by the applicant or agent

  • Invalid or fraudulent documents

  • Government portal downtime

  • Aadhaar authentication failure

  • Banking or payment gateway failures

  • Postal or courier delays

  • Telecommunications failures

  • Third-party technical problems

Nothing in these Terms is intended to exclude any responsibility that cannot legally be excluded under applicable Indian law.

23. User Responsibility

Users are responsible for reviewing application information before submission.

Once an application has entered processing, certain information may not be editable through UNIQUESEVA.

Any correction may require a separate application, additional documents, additional charges, or further processing according to the applicable rules.

Users should therefore verify all information carefully before final submission.

24. Customer Support

For assistance regarding an application, transaction, wallet, refund, account, or technical issue, users may contact UNIQUESEVA support.

When contacting support, please provide relevant information such as:

  • Registered mobile number

  • Application/reference number

  • Transaction ID

  • Date of transaction

  • Description of the issue

Never share your account password or OTP with anyone claiming to provide customer support.

25. Changes to Services

UNIQUESEVA may add, modify, replace, restrict, or discontinue services or platform features where reasonably required for operational, regulatory, commercial, security, or technical reasons.

Where a change materially affects an existing transaction or obligation, we will handle that transaction according to applicable law and the terms that reasonably apply to it.

26. Changes to These Terms

These Terms & Conditions may be revised from time to time to reflect:

  • Changes to our services

  • Changes to government procedures

  • Changes to third-party systems

  • Security requirements

  • Operational changes

  • Applicable legal or regulatory requirements

The revised version will be published on this website with an updated "Last Updated" date.

Continued use of the platform after the updated terms become effective constitutes acceptance of the revised terms to the extent permitted by applicable law.

27. Governing Law

These Terms & Conditions are governed by the applicable laws of India.

Any dispute relating to UNIQUESEVA or use of the platform will be handled in accordance with applicable Indian law and before the courts or authorities having lawful jurisdiction.

Nothing in these Terms restricts any statutory rights or remedies available to a consumer or user under applicable law.

28. Contact Us

For questions, complaints, service assistance, or clarification regarding these Terms & Conditions, please contact:

UNIQUESEVA
Andhra Pradesh, India

Phone: +91 82979 89688
Email: uniquesevabyyb@gmail.com
Website: uniqueseva.in

By registering with UNIQUESEVA, using our platform, submitting an application, or completing a transaction, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

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